What makes us Different
A Call Center based on Tijuana, México
We have the best and more accesible location, cultural affinity with consumers in the U.S. and Canada, competitive costs, and a solid communications infrastructure.
Tijuana is within a compatible time zone for most US businesses (Pacific Standard Time – GTM-8). No more 2:00 a.m. phone calls to conduct business! Nearshoring also benefits the bottom line with reduced “hidden costs” of outsourcing such as travel costs and no days lost on planes or datelines to cross. Communication errors, cultural issues, or production shortfalls, are also reduced in favor of face-to-face meetings, enhanced efficiencies both on-site and with your home office, and the ease in which communication occurs with customers and management.
Besides the benefits of our strategic location (3 hours away driving southbound from Los Angeles CA. (Or 30 minute driving from San Diego int’l airport), we provide best experienced bilingual and bi cultural agents, up to 50% less than the US regular rates.
It is important for us that our company name embodied our day to day actions
Not just with our clients but within our organization, and what better way but to merge the two actions that best channel our vision and values.
The interactions we have with your clients are top priority, we honor and take pride in our name by showing we care and being efficient with their requests. Connempathy has been in business for 8 years and we have earned a solid reputation for ourselves. Our brand is well known in the city and we are currently working for national recognition..