Tech Support

Tech Support


Tijuana is has more than 20 universities. Some small, mid-size and a couple of big ones. Engineering and technical capabilities are been developed from the past 15 years. The labor poll has great offerings to fulfill tier 1 capabilities facing your customers in regards those inquiries about troubleshooting, maintenance, user/password reset, etc. They will gather all propper information resolving 70%-80% of the incidents within the first interaction. But also we can become your tier 2 technicians with a higher tech-savvy-background to resolve the complex matters. The main measurable technical support metrics where we can help your company to boost are:

  • Customer Experience
  • First Contact Resolution
  • Quality Score
  • Average Handle Time
.

What makes us Different

We are ready
for all challenges.
Always.


Why
Connempathy?

Our Value
Proposition

Our
Infrastructure

Our
Process