History in a Nutshell
While leadership is often blamed for turnover, it’s not always the sole problem. Kind and empathetic leaders can still face turnover challenges. Similar to a common cold, retention issues can spread. The reasons for employees leaving may mirror the concerns of top leaders in your BPO or call center, leading to the next point…
Pioneer in Remote Work
Tech giant IBM was an early influencer, experimenting with “telecommuting” in the 1980s, offering employees the option to work from home or remote locations. Though not perfected, IBM’s foray into remote work marked a significant step in reimagining traditional office methods.
Key Benefit: Global Connectivity
A fundamental advantage of the remote transition is global connectivity. By relinquishing the need for a physical presence, businesses can expand internationally, fostering efficiency and growth. Connecting globally becomes seamless, transcending borders and transforming the way companies operate.