Customization and Flexibility are not against procedures.

We are a process oriented company but every single new Client has their own flavor, vision, culture, tactics etc… Our standard operational procedures will take place:

 

Stage 1: Discovery

  • Quote assessment for pricing purposes
  • Client’s company culture, focus, goals
  • Customer Service specialist job description/profile
  • Systems and whitelisted URL’s

Stage 2: Implementation

  • Contract Agreement
  • Profile match recruitment
  • Furniture & equipment allocation
  • Pre-launch testing

Stage 3: Training

  • Content development (per-request)
  • Training room setup
  • Training material ready
  • Training execution
  • Pre-launch testing

Stage 4: Operations

  • Launch (Go-live)
  • Recurrent tactical meetings
  • Scorecard
  • QA & Coaching
  • Learning curve
  • Steady & enhancing

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