Customization and Flexibility are not against procedures.
We are a process oriented company but every single new Client has their own flavor, vision, culture, tactics etc… Our standard operational procedures will take place:
Stage 1: Discovery
- Quote assessment for pricing purposes
- Client’s company culture, focus, goals
- Customer Service specialist job description/profile
- Systems and whitelisted URL’s
Stage 2: Implementation
- Contract Agreement
- Profile match recruitment
- Furniture & equipment allocation
- Pre-launch testing
Stage 3: Training
- Content development (per-request)
- Training room setup
- Training material ready
- Training execution
- Pre-launch testing
Stage 4: Operations
- Launch (Go-live)
- Recurrent tactical meetings
- Scorecard
- QA & Coaching
- Learning curve
- Steady & enhancing
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