Too many have done away with outsourcing their support or otherwise contracts to BPOs in recent years.
The first impression was usually great though. When that B2B partnership started with the client and outsource BPO, there was a mutual first impression of agreement. Does an agreement that we have the right services equate to a great first impression as a business though? And once they’ve decided to terminate a contract or seek other options; did you ever wonder what their (the client’s) last impressions were? Lasting impressions should be imperative before you sit down for your next discovery meeting. In this blog post, we’ll take a look at what the future holds for these customer service strategies and how businesses can make the most of them.