IT Desk support for tech companies.

 The front-line IT Desk support or backup for your business needs.

Your own help desk tech support.

IT Desk Support teams that help optimize staffing cost, improve resource utilization & deliver high customer satisfaction score.

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IT Desk support for any tier.

Finding great talent is the top priority for every company. Connempathy gives you access to a global talent pool to find the right person with the right skills for your call center & professional services needs. We guarantee only premium associates & top performers for your specific contact center or outsourcing solution.

  • Level 1

    Tier 1 will be the front line of your IT Desk Support, providing basic troubleshooting, resetting lost passwords, assisting with navigation, monitoring emails and collecting user information.

  • Level 2

    Your level 2 team can support those more complex issues that require creative solutions. Whether it is more In-depth Tech needs, work order or any escalations.

  • Level 3

    The final interview is the most important part of the recruiting process. It gives both parties a chance to confirm if they are compatible for what is expected from them in their position, this is why we assure that you make the final decision.

The future of the outsourcing service industry.

Be part of the revolution in the near-shore outsourcing industry and create a better customer service experience today.

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