Call Center Services Insights & Tech News.

Optimistically Outsourcing: Remote Tech Support “Working from home and safely connected prevents virus infections from entering a network structure.” These words come from one of our top remote I.T. techs who manage to ensure ironclad network security all from a WFH (remote) office. Why hiring remote tech support equally or better than a physical in-house …

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Reduced Risks Sales with BPO Outsourcing In our previous blog and newsletter we touched on Experience. Let’s now delve into how outsourcing to a remote BPO can reduce risks with sales! Quality assurance in outsourced sales agents Securing your data Improving tactics continuously Inside sales is an expert level trade. It benefits both the outsourced …

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Outsourcing Optimistically: Experience Outsourcing Optimistically: Experience Let’s get down to the truth regarding how crucial a great customer experience is when outsourcing to a BPO. How does customer experience enhance brand loyalty? Enhancing the customer journey Aligning experience internally to influence externally If your teams are not creating a first-class customer experience, your competitors will!  …

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Lasting Impressions: Exhibiting BPO Outsourcing integrity Too many have done away with outsourcing their support or otherwise contracts to BPOs in recent years. The first impression was usually great though. When that B2B partnership started with the client and outsource BPO, there was a mutual first impression of agreement. Does an agreement that we have …

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