October 19, 2018

Smile, We Can Hear You!

Does Your Voice Charm Or Alarm? In a Call Center, a smile can be charming and distractingly disarming. What better way to put people at ease […]
November 7, 2018

AI Agents vs Human Agents

AI agents vs Human agents: The Call Center Battle for Empathy and Human Interactions What is the future of Call Centers? Is AI going to take […]