Contact Center & BPO | Connempathy

February 5, 2019

Omni-Channel vs. Multi-Channel Support

November 7, 2018

AI Agents vs Human Agents

AI agents vs Human agents: The Call Center Battle for Empathy and Human Interactions What is the future of Call Centers? Is AI going to take […]
October 19, 2018

Smile, We Can Hear You!

Does Your Voice Charm Or Alarm? In a Call Center, a smile can be charming and distractingly disarming. What better way to put people at ease […]